Sales Manager

Millcraft is seeking a Sales Manager to help lead the commercial and operational performance of its Cleveland division. In this onsite role in Independence, OH, you will own full P&L responsibility while partnering across Operations, Finance, Business Development, Marketing, Human Resources, and other stakeholders to drive growth, profitability, and a strong store-level execution rhythm.

You will also build and develop a best-in-class team, support existing and new business initiatives, and use data and reporting tools to guide strategic planning and operational adjustments. Ground travel is estimated at 25% as you collaborate with store leadership and key partners.

What you’ll do

• Direct and oversee the total operation of the Cleveland division to support operational excellence and financial performance
• Collaborate in a matrix organization with leaders across Operations, Finance, Business Development and Marketing, Human Resources, and others on corporate initiatives, projects, issues, and organizational needs
• Own performance management and development, including coaching, training, and providing support and direction to the team
• Work closely with the sales team across existing and new business to build a division that is sustainably profitable and impactful
• Lead the team in navigating business challenges, ensuring issues are escalated appropriately and solutions are identified and implemented
• Participate in the annual budgeting process, including monthly sales reviews and updates
• Conduct periodic reviews with store management and local leadership to ensure alignment on store strategy and performance
• Evaluate division performance and recommend new strategies and performance improvement advances, driving solutions to completion
• Identify cost savings opportunities with accountability for continuous improvement and efficiency, collaborating with the Executive Team on best-in-class solutions
• Partner with Supply Chain management, Store Managers, and vendors to maintain appropriate inventory selection and levels
• Support key account management by collaborating on customer solutions to retain valued customers and grow the book of business
• Use Microsoft AX and PowerBI for business analysis, strategic planning, and operational adjustments tied to performance objectives
• Define key target customers for growth and track progression using metrics, measurables, the sales funnel, ERP system, and other tools
• Host periodic meetings across multiple levels, including monthly sales meetings and quarterly all-team meetings, modeled to drive productive outcomes
• Ensure accountability and compliance with company procedures and practices
• Lead by example and champion core values
• Perform other duties as assigned

Qualifications

• Bachelor’s degree in a field including business, marketing, or communications
• Minimum 5 years of top-level management experience in sales and distribution
• Paper (terminology and grades) and packaging experience is highly beneficial
• Prior P&L accountability with strong financial acumen, including understanding sales/revenue, costs, gross profit, and earnings
• Strong ability to analyze, compare, contrast, and synthesize information to generate ideas and recommendations

Technologies

• Microsoft AX, PowerBI, Microsoft Office Suite, Outlook, Word, Excel, Pivot Tables
• Microsoft Dynamics, ERP system, CRM, sales funnel

Benefits

• Medical, Dental, & Vision
• Profit-Sharing
• Generous Time Off Policies
• Tuition Reimbursement Program
• Military Leave Pay
• Voluntary Dependent Life Insurance
• Accident and Critical Illness
• Company Paid Life Insurance
• Wellness Program
• Company Paid Holidays
• 401k Retirement Savings Plan
• Employee Assistance Program
• Veteran’s Day Pay
• Limited Purpose F.S.A and Dependent Care F.S.A
• Company paid Short Term Disability, and Long-Term Disability

Key competencies

• Demonstrated leadership: managed teams across multiple functions within a division or region
• Entrepreneurial mindset and drive for results: approaches the division as if it is their own, focusing on growth and best-in-class service
• Customer focus: excellence in customer service
• Highly analytical and effective problem solving: technically proficient with dashboards and Microsoft Office, with Microsoft Dynamics experience highly beneficial and alternative ERP expertise desired; CRM utilization expected
• Time management and organizational skills: maintains a clean, secure, well-ordered environment for employees, warehouse, and office

Physical demands

• Ability to drive a vehicle for travel
• Ability to sit and speak for extended periods of time
• Ability to walk, navigate, bend, stoop, squat, push, pull, and lift up to 30 lbs. as needed

Work environment

• Office environment and outside locations with existing or potential customers and employees
• Interaction within a small operations environment where noise is moderate to loud and floors are concrete