Service Sales Manager

The Service Sales Manager at UMC in Lynnwood, WA leads a team that estimates, sells, and delivers HVAC and Plumbing service projects. This onsite role emphasizes leadership, accurate proposals, operational coordination, and ongoing forecasting to support efficiency and profitability.

Key Responsibilities

• Oversee evaluation of potential customers and projects to confirm fit and feasibility.
• Guide the estimating process and ensure proposals are developed accurately and on time for current and prospective clients.
• Manage assigned projects to achieve or exceed planned profit margins.
• Support the team in meeting established sales goals.
• Coordinate logistics, vendor partnerships, and procurement to align specifications, pricing, and delivery timelines.
• Oversee permitting and inspection processes to maintain compliance with applicable codes and regulations.
• Promote and help ensure adherence to the company safety program across all job sites.
• Collaborate with the Service Supervisor or Coordinator to align workforce scheduling with daily operational needs.
• Facilitate equipment start-up and commissioning, ensuring warranty documentation is completed and submitted as required.
• Manage owner training sessions and project acceptance processes.
• Oversee preparation and delivery of warranty letters to clients.
• Ensure equipment information is shared with the Service Supervisor to support creation of service agreements.
• Maintain reliable and punctual attendance.
• Lead sales and delivery teams in documenting opportunities, proposals, and client interactions using CRM tools.

Secondary Responsibilities

• Follow up with clients to confirm satisfaction with completed projects.
• Participate in company-sponsored client engagement activities.
• Serve as the designated holder of the company’s administrative license and remain current on applicable codes and regulations.

Supervisory Responsibility

Supervise HVAC and Plumbing project sales professionals, operational staff, project managers, and field service teams.

Required Qualifications

• Strong technical knowledge of HVAC systems.
• Effective written and verbal communication skills.
• Excellent organizational and time management abilities.
• Ability to collaborate and foster teamwork.
• Strong attention to detail and capability to manage multiple priorities.
• Commitment to quality and continuous improvement.
• Proven leadership and goal-oriented approach.
• Proficiency in project coordination and follow-through.
• Maintain a valid driver’s license and satisfactory driving record.
• Successful completion of a background check.
• Professional proficiency in English (written and verbal).
• Strong mathematical and reasoning skills.

Preferred Education and Experience

• Bachelor’s degree or equivalent experience in project management (minimum five years).
• 5–7 years of sales experience.
• 2–3 years of experience in sales leadership.
• Professional proficiency in English (written and verbal).
• Strong mathematical and reasoning skills.

Technologies

• CRM tools

Location and Compensation

Location: Lynnwood, WA (onsite)
Salary: USD 120,000 - 180,000 per year

Benefits

• 401(k) and 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance