Business Development Representative, Geochemistry

Responsibilities

• Collaborate with the Market Intelligence Analyst and local client services staff to identify and capitalize on market opportunities
• Represent ALS Geochemistry at regional trade shows, conferences, and Geological Society meetings
• Complete annual quotation renewals, new work bids, and track client workflow with client services staff
• Meet with prospective clients and visit client sites to understand their needs and propose solutions
• Build and maintain long term relationships with key clients, acting as a trusted advisor throughout the project lifecycle
• Identify cross selling and upselling opportunities across ALS service lines to maximize client value and revenue
• Utilize CRM and other technology tools to track client interactions, opportunities, and market trends, ensuring accurate forecasting and reporting
• Assist with client tours and ALS client appreciation events at trade shows, alongside client services staff
• Advocate for clients within ALS, tracking turnaround times, client priorities, and rush work completion
• Provide a superior client experience by sharing information on analytical methods, quality control, and turnaround times, while proactively resolving questions and concerns
• Maintain proactive, positive, and responsive communication with clients at all times
• Maintain regular client communication schedules, including courtesy calls when new work is received or delays occur
• Serve as the initial point of contact for potential new clients regarding program questions and concerns
• Follow up on client issues and maintain ongoing communication
• Contribute to continuous improvement initiatives by sharing client feedback and operational insights with internal teams
• Perform other duties as assigned by the Regional Manager, Business Development, North America

Requirements

• Post secondary education in the sciences, geology and/or chemistry preferred
• Some background in science or direct laboratory experience is important to the role
• Experience with analytical methods and quality control in geochemistry is a plus but not required
• 1–2 years of experience in client service, project management, or business development is required
• Experience in geoscience is preferred
• Valid driver's license with a clean driving record
• Ability to travel periodically throughout the year

Technologies

• CRM

Benefits

• Estimated annual salary of $54,000 to $59,000 USD, with compensation determined by job-related skills, relevant experience, education, and training
• Comprehensive benefits package including extended medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, and employee assistance and wellness programs
• Additional vacation days based on years of service
• Educational or training support after 9 months with the company
• Learning and development opportunities with unlimited access to e-learning and related resources

Physical Demands

• Ability to sit at a desk and perform general office work, including periodic sedentary responsibilities