Inside Sales Manager

Responsibilities

• Lead, motivate, and manage a team of inside sales representatives to achieve objectives.
• Support outside sales by providing timely quotes, product information, order assistance, and customer follow-up.
• Develop and execute sales strategies to meet revenue and growth targets.
• Monitor team performance via KPIs, dashboards, and CRM reporting.
• Conduct regular coaching sessions, evaluations, and training programs to boost effectiveness.
• Recruit, onboard, and develop high-performing sales talent.
• Identify opportunities to improve processes, increase efficiency, and enhance the customer experience.
• Collaborate with marketing to support lead generation, campaigns, and outreach.
• Handle escalated customer concerns and assist with key account opportunities.
• Maintain CRM data accuracy, integrity, and timely reporting.
• Foster a culture of accountability, teamwork, and continuous improvement.

Requirements

• Bachelor's degree in Business, Marketing, Sales, or a related field (preferred).
• Minimum 2 years of leadership or supervisory experience in sales, customer service, or related field.
• Proven track record of meeting or exceeding performance goals and business objectives.
• Strong leadership, coaching, and team development abilities.
• Excellent communication, interpersonal, and customer service skills.
• Strong analytical and problem-solving capabilities with a data-driven approach.
• Proficiency with CRM platforms, including HubSpot.
• Solid organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite and sales reporting tools.

Technologies

• HubSpot
• Microsoft Office Suite

Compensation and Benefits

• Competitive base salary
• Health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off and company holidays

Key Performance Indicators

• Revenue attainment
• New customer acquisition
• Conversion rates
• Pipeline growth
• Lead response time
• Team quota achievement
• Customer retention rates
• Sales activity metrics (calls, meetings, opportunities created)

Physical Requirements

• Ability to work at a computer for extended periods
• Occasional travel for meetings, training, customer visits, or company events

Reporting Structure

• Reports To: Vice President of Sales
• Direct Reports: Inside Sales Representatives