Inside Sales Manager

CognITek Group is seeking an Inside Sales Manager to support the Regional Sales Team from Houston, TX (onsite). In this role, you will manage day-to-day sales execution by maintaining the pipeline and CRM, coordinating follow-ups across internal teams, and ensuring a smooth customer experience from first contact through next steps.

What you’ll do

• Assist with sales pipeline management, including creating, updating, and actively maintaining new, active, and outstanding CRM records and deal stages.
• Update the CRM to reflect current client communications and ensure records are maintained and accurate.
• Handle incoming calls and guide customers through deal stages, handoffs, and follow-ups to support a strong customer experience.
• Collaborate with the Outside Sales Manager and Estimator to identify and track customer steps after the Lead stage within the region.
• Engage with Astro Pak’s customers and internal Sales and Estimating teams via phone and email to follow up on quotes, inquiries, proposed bids, and project start dates.
• Maintain and update sales records in the database, ensuring proper documentation and follow-through.
• Travel to key trade shows and events.
• Participate in sales training and professional development classes as needed.
• Manage time and tasks efficiently, including handling multiple priorities while staying focused on sales goals.
• Demonstrate competence to comply with safety policies, practices, and procedures.
• Perform other duties as assigned by the manager.
• Analyze and implement projects in compliance with U.S. Export Control Laws.

What you bring

• High school diploma or equivalent experience required.
• 2-4 years of experience in a quota-driven sales environment with a successful, quantifiable track record.
• Inside sales experience: 5 years (Required).
• Managerial inside sales experience: 2 years (Required).
• Excellent presentation and communication skills, with the ability to work with minimal or no supervision.
• A knack for prospecting and selling technical services.
• Strong computer skills using CRM databases and Microsoft Word, Excel, and PowerPoint.
• Effective verbal and written communication for training, presentations, and report writing.
• Ability to interact with people at all levels and across varied backgrounds and experience.
• Self-motivated, energetic, persuasive, organized, independent, and aligned with an entrepreneurial spirit.
• Ability to learn the service offering, systems processed, and the impact chemistry has on metals.
• Legal capacity to comply with federally mandated requirements of the U.S. Export Control Laws.
• Willingness and ability to travel overnight by land and/or air up to 10% of the time.
• Spanish is preferred.
• Mechanical inclination to read and understand mechanical drawings is a plus.
• Preference for some college, ideally in a business or technical field.
• Familiarity with the pharmaceutical or water systems industries is a plus.
• Travel willingness is also listed as 25% (Preferred).

Compensation

• Base pay: USD 25–28 per hour

Benefits

• Dental insurance
• Paid time off

Work environment

• Primary environment: office environment
• Must be able to perform duties in the field, at client sites, or field offices
• Occasionally exposed to moving mechanical parts; noise level is usually moderate
• Exposure may include dust, fume, smoke, toxic chemicals, disagreeable odors, noisy conditions at times, and wet or humid conditions indoors

Technologies: CRM database, Microsoft Word, Excel, PowerPoint.

Work location: In person.