Kept Companies Inc is hiring an Inside Sales Manager to build and lead a high-performing inside sales organization in Tampa, FL with an onsite setup. This role combines leadership of outbound B2B commercial sales with oversight of inbound B2C lead conversion to improve close rates, revenue performance, and overall execution across the sales team.

The Inside Sales Manager will recruit, train, and coach representatives, manage day-to-day performance, and strengthen the systems that keep pipeline, forecasting, and customer handoffs running smoothly. The position is designed for an experienced leader who can scale sales operations while setting clear expectations and driving measurable results through incentives and KPI discipline.

What you’ll do

Recruit, hire, onboard, and train inbound B2C and outbound B2B inside sales representatives
Lead daily sales operations, including call coaching, pipeline reviews, and performance management
Set performance expectations and maintain accountability to individual and team sales goals
Mentor and develop representatives to become consistent, high-performing contributors
Direct outbound prospecting for commercial customers including retail, industrial, fleet, and facility operators
Oversee inbound lead conversion for residential and small commercial customers
Partner with marketing and operations to support effective lead handoff and customer experience
Spot opportunities to improve conversion rates, average deal size, and recurring revenue
Design and implement incentive and motivational programs to sustain goal attainment
Promote a competitive, positive, and results-oriented sales culture
Track and report key KPIs such as activity levels, close rates, forecast accuracy, and revenue performance
Document and refine sales processes, scripts, and onboarding programs
Use CRM tools to maintain pipeline visibility and accurate forecasting
Ensure data accuracy, compliance, and consistent execution of sales best practices

What you bring

3–5+ years of experience leading an inside sales or call-center sales team
Proven experience managing both outbound B2B and inbound B2C sales motions
Demonstrated success hiring, training, and scaling inside sales representatives
Strong track record building incentive programs and improving performance through motivation
Experience selling services or solutions with recurring revenue and/or project-based pricing
Comfort managing activity-based sales teams with defined KPIs
Proficiency with CRM systems and sales performance reporting

Technologies

Compensation and benefits

Salary: USD 55,000 - 60,000 per year, plus performance-based bonuses.

Dental insurance
Health insurance
Vision insurance
401K
Competitive salary plus bonus (55k - 60k plus bonus)

Preferred experience

Experience selling facility services, commercial services, industrial services, or home services
Background in multi-service or solution-based sales environments
Familiarity with long sales cycles and consultative selling for commercial accounts
Experience working with nationally distributed or multi-location customers

Inside Sales Manager

Job Description