Phone Sales Manager

Mallory Portraits is hiring a Phone Sales Manager/Booking Manager to lead a team of 4+/- reservation specialists. This is a working sales leadership role with remote capability, focused on converting warm leads into booked portrait sessions using a one-call close approach and deposit collection.

Role Overview

As the Booking Manager, you will manage and coach the booking department, ensuring every warm lead is handled with a structured phone sales process. The team’s responsibility is to secure the appointment and collect a deposit on the first call, every time. You will have ownership of the CRM and core sales systems, while also participating on the phones for a portion of each day.

Key Responsibilities

• Lead a team of 4+/- reservation specialists who convert warm leads into booked portrait sessions, collecting a deposit on every call.
• Convert warm leads into booked portrait sessions and collect a deposit on the first call, every time.
• Serve as a working manager by being on the phones for part of your day and providing coaching as a primary focus.
• Implement marketing campaigns and maintain complete ownership of the CRM and sales systems.
• Manage Slack for the company and maintain sales AI employee documentation in Claude.
• Make follow-up calls to clients (40% of your week).
• Support recruitment (30% of your week).
• Lead training and meetings (20% of your week).
• Manage scheduling, handle escalations, analyze call center data, and report results to ownership daily, weekly, and monthly.
• Run daily mini-huddles via Google Meet.
• Conduct weekly 1:1 scorecards with each specialist.
• Perform call reviews.
• Hire and train new reservation specialists as needed.

What Success Looks Like

This role is oriented around performance metrics and accountability. You will operate as a closer who can describe results in measurable terms such as booking rate, show rate, calls per hour, and conversion rate. You will coach using specific skill-gap feedback and review calls when team performance changes.

Requirements

• Proven track record in outbound phone sales with demonstrable performance numbers including booking rate, close rate, and conversion rate.
• Call center or phone sales team management experience is mandatory.
• Minimum of 8 years in sales, with at least 5 years in a leadership role.
• Experience coaching individuals to address specific skill gaps, not general motivation.
• Tech fluency with GHL, Acuity Scheduling, Google Meet, Slack, Claude, and Indeed.

Tools and Technologies

• GHL (GoHighLevel)
• Acuity Scheduling
• Google Meet
• Slack
• Claude
• Indeed

Compensation and Schedule

• Salary: $70,000 - $100,000 per year.
• OTE: $100,000.
• 40-hour work week, Monday through Friday.
• Hybrid schedule: Tuesday to Thursday in-studio, with Monday and Friday remote.

Benefits

• $70k base salary plus performance bonuses (monthly and annually) tied to outcomes.
• 80 hours paid time off.
• Time and half holiday pay.
• Two paid volunteer days.
• Reimbursed high-speed internet bill.
• Health benefits.
• 401(k).
• Employee discount.
• Life insurance.
• Opportunities for advancement.
• Paid training.

Company Context

Mallory Portraits has been creating heirloom portraits for New England families for 15 years. The studio donates more than 2,000 portraits per year to community fundraisers. The booking department runs on a steady flow of warm leads and a one-call close model.