Residential Sales Manager

Lead residential growth with ADT Security Services in San Antonio, TX. In this role, you will help build high-performing residential sales teams within a defined market territory by strengthening training, coaching representatives, and driving profitable opportunities that support customer satisfaction. You will work in a collaborative environment alongside customers, installers, and internal teams to ensure residential solutions are delivered effectively and consistently.

What You’ll Do

• Manage sales teams across a defined territory or region(s), with a focus on selling a range of products to higher end consumers while maximizing recurring revenue contribution and profitable installation dollars.
• Build capability around connected home products and services by developing proficiency in awareness and explaining Residential Integrated Products & Services.
• Implement and administer sales programs in residential consumer markets to maximize profitable opportunities.
• Partner closely with local ADT installation management to support effective completion while maximizing customer satisfaction and profitability.
• Mentor, develop, motivate, and coach Sales Representatives, including regular communication of results and job expectations.
• Develop and monitor sales team performance metrics, provide feedback, and make recommendations to improve effectiveness.
• Conduct annual performance reviews and appraisals.
• Participate in recruiting activities to select and hire new Sales Representatives as required.
• Create organic, self-generated lead programs and train representatives to work closely with defined GOLD promoters to enhance self-generation contribution.
• Participate in ride-alongs and monitor progress of both new and existing representatives.
• Ensure adherence to current ADT policies, procedures, products, programs, pricing, budget, technologies, and services through timely communications.
• Hold regular sales meetings with Sales Representatives, at a minimum on a weekly basis.
• Collaborate across all levels, from executives to installers, to solve problems and resolve conflicts as needed.
• Model and champion ADT values by creating a safe environment for discussion and resolution of values-related issues and concerns.
• Drive as needed to perform job responsibilities.

How You’ll Succeed

• Demonstrated ability to manage sales teams within a defined territory/region(s).
• Strong understanding of connected home product and services, with the ability to grasp and explain Residential Integrated Products & Services.
• Experience implementing sales programs for residential consumer markets with a focus on profitable outcomes and customer satisfaction.
• Proven coaching and performance management capabilities, including creating performance metrics and supporting continuous improvement.
• Ability to collaborate cross-functionally with installation management and other teams to ensure effective completion.
• Comfort participating in recruiting efforts and developing self-generated lead programs with defined promoters.
• Willingness to conduct ride-alongs and consistently monitor progress of representatives.
• Commitment to adherence to company policies, procedures, and current product and program requirements.