BT Sales Manager

Sage Hospitality is hiring an onsite BT Sales Manager for Hyatt Place Baltimore (511 S Central Ave, Baltimore, MD). This Regular Full-Time role focuses on driving profitable revenue growth through direct sales, key account management, and yield management, with the flexibility of travel across the year to support high-value accounts.

What you’ll do

• Meet and exceed revenue goals by developing new accounts and growing existing hotel accounts using a profitable, win-win selling approach.
• Manage accounts that require travel throughout the year, including negotiating rates for accounts that travel on a consistent basis.
• Drive results through a successful direct sales program aligned with department budget and the marketing plan.
• Target high-revenue potential sales calls and ensure productivity and activity outcomes meet established management goals (minimum 90% productivity goals and 100% activity goals).
• Maximize key account performance by identifying and capturing current accounts with revenue growth opportunities.
• Prospect and capture competitor accounts through networking, research, and reader board surveys.
• Generate new business through referrals and follow up on leads within 48 hours of receipt; when appropriate, route leads to other Sage hotels.
• Plan and execute an ongoing Targeted Account Development “hit list” to create new revenue and acquire valuable hotel contacts and contracts.
• Continuously prospect for new business through telemarketing and individual creativity and innovation.
• Use yield management techniques to negotiate room rates and function space commitments to improve the hotel’s financial performance.
• Maintain well-documented, accurate, organized, and up-to-date file management to support clients and the employer efficiently.
• Strengthen customer relationships through frequent communication and professional, courteous, ethical interaction.
• Develop customer profiles and maintain an effective trace system, including trace dates and references, to support account service and increased revenues.
• Follow up promptly on customer needs and inquiries.
• Research and study the market and territory to capitalize on hotel strengths and competitor weaknesses and capabilities.
• Focus selling time by dedicating a minimum of 90% of work time to direct sales efforts.
• Control travel expenses while representing the property on its behalf to minimize department and hotel costs.
• Coordinate with hotel departments through positive, involved teamwork and open communication.
• Maintain a neat, clean, business-like appearance at all times.

Group business handling

• This role does not book group business.
• Groups of 10 or more rooms per night are turned over to the group sales team.

What you bring

• Minimum of a high school diploma or equivalent.
• 3+ years of sales experience or related position.
• Hotel experience preferred.
• Knowledge of general sales techniques.
• Yield management experience required.
• Strong customer service skills.
• Ability to hear, speak, read, and write English fluently.
• 12th grade level mathematics, spelling, and reading skills.
• Effective business writing skills.
• Valid state driver’s license and own reliable transportation for sales calls.
• Dexterity and mobility to meet clients on and off premises, tour property, attend functions, climb stairs, use door keys, and operate basic office equipment.
• Vision to read fine print and computer screens, see colors, and observe rooms in poorly lit conditions.
• Ability to understand and follow verbal and written instructions.
• Capable of working on more than one task at a time.
• Ability to set and manage priorities, plan activities in advance, and solve problems with sound business decisions.
• Ability to respond to coaching, feedback, and training; strong and effective sales skills.
• Physical requirements include repeated bending and kneeling while filing, mobility to reach all hotel areas, occasional standing, and occasional carrying and lifting of files and office items up to 25 lbs.

Salary: USD $63,000 to $65,000 per year.
Position type: Regular Full-Time.
Property/Outlet: Hyatt Place Baltimore / Hyatt Place.
Category: Sales & Marketing.
Location: Baltimore, MD (onsite).