Business Development Center Agent

As a Business Development Center Agent, you will drive growth and strengthen client relationships by handling inbound and outbound leads, qualifying prospects, and scheduling showroom appointments through our CRM tools. You will collaborate with sales teams to ensure smooth handoffs and proactive follow-up.

Job Overview

Ignite your career as a Business Development Center Agent, where you'll play a pivotal role in driving growth and fostering strong client relationships. This dynamic position offers the opportunity to engage with prospective clients, support strategic business initiatives, and utilize cutting-edge CRM tools to streamline processes. Your enthusiasm and proactive approach will help expand our reach, enhance customer satisfaction, and contribute to our overall success. Join us to be part of a vibra

Responsibilities

• Handle all inbound calls, internet leads, chat inquiries, and digital form submissions promptly and professionally
• Respond to leads within established response time standards (target: under 5 minutes for internet leads)
• Make outbound calls to unsold showroom traffic, orphan owner follow-up, and service-to-sales prospects
• Manage and maintain accurate lead records in the CRM, ensuring all notes, dispositions, and follow-up tasks are current
• Conduct professional, needs-based conversations to qualify customers and schedule showroom appointments
• Set confirmed, quality appointments for the sales and service departments
• Execute structured follow-up sequences for unscheduled leads via phone, text, and email
• Confirm all appointments 24 hours in advance using a standardized confirmation process
• Re-engage lost, unsold, and aged leads through consistent outreach campaigns
• Conduct post-visit follow-up to ensure a positive customer experience and re-engage if needed
• Meet or exceed monthly KPIs including contact rate, appointment rate, show rate, and sold rate
• Adhere to all scripting, call guides, and BDC playbook standards
• Participate in daily huddles, weekly team meetings, and ongoing training sessions
• Complete all required daily CRM activity logs, call notes, and task completions
• Collaborate with sales managers and consultants to ensure seamless appointment-to-sale handoffs

Technologies

• CRM

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Pay

$19.00 - $21.00 per hour

Work Location

Saint Cloud, MN (onsite)