Complex Sales Manager

The Complex Sales Manager role is based onsite in Lake Buena Vista, Florida, where you will direct Hilton's group sales efforts by generating new business, managing client relationships, and guiding end-to-end sales processes to maximize room revenue and profitability across designated market segments.

Responsibilities

• Identify, research, and qualify potential group clients through proactive outreach and targeted data mining to drive new group sales and exceed lead-generation targets.
• Act as the primary liaison for designated market segments, nurturing current accounts and pursuing new relationships to expand room revenue and profitability.
• Assess hotel performance and market dynamics to craft targeted sales plans and promotional initiatives that capture demand and achieve sales objectives.
• Oversee the complete sales cycle from proposal development and site visits to contract negotiations, delivering terms aligned with client needs while optimizing revenue.
• Coordinate client requirements such as accommodations, catering, and meeting space, ensuring precise and timely entry of account and reservation data in the hotel's sales management system.
• Lead and mentor the sales team, monitor performance, provide coaching, and cultivate a positive, productive work culture.

Benefits

• Extensive travel perks including 110 discounted nights at Hilton properties, with room rates as low as $40 per night via the Go Hilton travel program.
• Opportunity to participate in Hilton's employee stock purchase plan with a 15% discount.
• Paid parental leave for eligible team members, including partners and adoptive parents.
• Access to dedicated caregiving concierge services to assist with caregiving needs for you and your loved ones.
• Crisis Concierge provides a compassionate point of contact for practical and emotional support during times of loss.
• Eligibility-based access to counseling and support through the Employee Assistance Program (EAP).
• Generous paid time off to recharge and manage personal matters.
• A range of health and welfare benefits including preventive care, dental, vision, and family coverage options.
• Retirement programs to help secure finances for the future.

What It Takes to Make the Stay

• A genuine passion for hospitality and delivering warmth to guests.
• Commitment to integrity and ethical conduct in all actions.
• Ability to inspire others through leadership and example.
• Strong belief in teamwork as a driver of superior outcomes.
• Ownership mindset with accountability for results and responsibilities.
• A sense of urgency and disciplined execution in the moment to create lasting impact.

Join an Award-Winning Workplace Culture

Hilton emphasizes not only exceptional guest experiences but also an outstanding environment for team members who make those experiences possible. As a global hospitality leader, Hilton has hosted billions of guests while remaining true to a vision of spreading the warmth of hospitality worldwide. The company earns recognition on prominent rankings such as the World’s Best Workplaces list from Great Place to Work and Fortune. With a portfolio of respected brands, Hilton remains committed to delivering the best stay for every guest and is continuously shaping the future of travel. Whether you are starting your career or pursuing a new path, Hilton supports your development at every stage. Join the team to grow your career and help make each stay a little more magical. For a glimpse into life at Hilton, explore our Careers Blog to learn why we are more than a great place to stay—we are a great place to work.

How We’ll Help You Thrive

• Go Hilton travel program offering 110 discounted nights at world-class properties with rates starting at $40 per night.
• Employee stock purchase program with a 15% discount to invest in Hilton shares.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Dedicated caregiving concierge services to assist with caregiving needs for you and your loved ones.
• Crisis Concierge providing a compassionate point of contact during times of loss.
• Access to counseling and support through the Employee Assistance Program at no cost to eligible Team Members.
• Generous paid time off to recharge and attend to personal matters.
• Comprehensive health and welfare benefits covering preventive care, dental, vision, and dependents.
• Retirement plans designed to help you save for what comes next.