Selling Branch Manager

TAG Adecco is seeking an on-site Selling Branch Manager in Reno, NV to drive growth, strengthen client relationships, and lead the branch’s recruiting and service delivery efforts for candidates and clients. This leadership role combines strategic planning with hands-on management of sales activity, operations, and P&L responsibility to improve profitability and customer satisfaction.

About this role

The Branch Manager will build and execute business plans focused on attracting new clients, expanding current relationships, and increasing the bottom line. You will be financially responsible for market sales plans, recruitment strategies, the branch budget, and overall P&L management, while guiding recruitment, training, and development of the branch team to deliver excellent service.

Responsibilities

• Develops and implements strategies to grow existing accounts, win new ones, and recover lapsed clients.
• Ensures client requirements, both operational and contractual, are delivered in line with agreed SLA targets.
• Keeps client satisfaction high through regular updates, business reviews, and strong relationships with key contacts such as HR and Operations.
• Acts as an escalation point for Client, Procurement, Operations, and HR Managers to address issues or requests related to the client program and associates.
• Gathers client feedback on service quality and identifies opportunities for account expansion.
• Collaborates with sales leadership to understand the client’s business, staffing needs, culture, and program expectations.
• Maintains client retention while optimizing fill rate, time-to-fill, and Net Promoter Score.
• Prepares and delivers monthly or quarterly business reviews to the vertical Director or VP.
• Stays informed on economic trends affecting target industries and the local business landscape.
• Sets and monitors pay and bill rates according to skill categories.
• Incorporates candidate and associate feedback to drive continuous improvement.
• Onboards new customers, covering terms, risk and credit assessment, rate negotiations, temp-to-perm schedules, and direct hire fees.
• Secures and validates credit references and establishes client credit limits per guidelines.
• Oversees day-to-day performance of the team, including sourcing, submittals, and interviews, with coaching and development to meet service levels and metrics; mentors recruiters.
• Reviews and refines processes to reduce service costs while achieving KPIs and SLAs.
• Manages branch P&L, exercise cost controls, and develops revenue/expense forecasts and budgets; supports short- and long-range growth plans.
• Monitors workers’ compensation and unemployment claims to minimize exposure and costs.
• Ensures all notices and licenses are current and properly posted.
• Oversees collection of outstanding accounts receivable.
• Runs monthly one-on-one meetings with direct reports to review KPIs, performance, and career goals; coordinates with vertical teams on fulfillment priorities and attrition trends.
• Conduces branch audits for accuracy, order status, and compliance with credit checks.
• Fosters a positive work environment as reflected in Peakon scores.
• Maintains renewal timelines in the PROPER system and CSSE management.
• Develops branch recruitment strategies through digital channels and local relationships with colleges, Work Source centers, trade schools, and community networks; participates in recruiting activities as needed.

Requirements

• High school diploma or equivalent, plus 5+ years of relevant experience.
• At least two years of direct sales experience with a verifiable record of increased responsibilities.
• Experience in sales within a personnel service organization is preferred.
• One year of supervisory or management experience with a sales or service-oriented team.
• Strong written and oral communication skills, with the ability to engage across all levels.
• Ability to establish and maintain effective working relationships and manage multiple priorities.
• Capability to set priorities, plan the day, cold call, and deliver formal presentations.
• Working knowledge of labor and employment laws.
• Proven ability to handle multiple tasks, meet deadlines, and solve problems.
• Planning, organizing, and people management skills with a focus on business development.
• Proficiency with Microsoft Office tools: Word, Excel, PowerPoint, and Outlook.

Technologies

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook
• PROPER
• CSSE
• Peakon