Destination Sales Manager

Destination Sales Manager, onsite in Philadelphia, PA, with Marriott International, earning $41-$55 per hour.

Responsibilities

• Works collaboratively with off-property sales channels (i.e. Sales Office, Area Sales, EST) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
• Pulls through business and achieves revenue goals for all opportunities booking through the Sales Office.
• Up-sells products and services, with the ability to bring the sale to closure.
• Engages in proactive selling of all of facilities (i.e. Spa, Golf, Restaurants) to all of leisure guests as well as group planners.
• Assists with selling, implementation and follow-through of group sales promotions.
• Assists with recommendations to Sales Office and Area Sales associates regarding the potential to reallocate function space as needed.
• Builds and strengthens relationships with existing and new customers to enable future bookings.
• Attends and facilitates pre-planning visits to ensure customer communication is consistent.
• Handles event planning aspects prior to the business turning over for business booked in advance (> 3 years out).
• Coordinates and plans all FAM trips and in-market customer events.
• Assists in providing accurate, complete and effective turnover to Event Management.
• Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
• Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience
• Coordinates and executes all group site inspections/visits at the hotel for remote sales offices.
• Partners with account/selling manager to develop creative aspects of site visit.
• Gathers all important customer data from account/selling manager in order to plan appropriately (e.g. customers goals, specific needs, key account info, etc.).
• Greets site clients and escorts overnight guests to their rooms.
• Acts as Personal Concierge to client while on site to help coordinate any special requests.
• Assists with all transportation requests for sites and ensure client is met upon arrival.
• Prepares all sales and operational staff for upcoming site inspections.
• Attends other department stand up meetings to discuss upcoming sites.
• Sets quality standards for all site inspections.
• Responsible for developing group site standards and pricing guidelines in order to control expenses and allow for accurate projecting.
• Understands competitor’s strengths and weaknesses in order to differentiate Marriott from the competition during the site visit.
• Understands the overall market (i.e. competition, economic trends, seasonability, supply and demand, etc.) and implements appropriate sell.
• Provides expert knowledge on local destination (i.e. local attractions, events, etc.).
• Grows business of existing accounts by soliciting them for future open years while onsite.
• Tracks bookings and leads generated from site visits.
• Entertains customers by showing them the property and key locations surrounding the property.
• Provides after-hours entertaining for customers.
• Works with Marriott Guestware Program Manager to check for reward member status and any special needs of client.
• Coordinates and delivers amenities and welcome note to guest rooms.
• Ensures timely communication with all relevant remote sales offices.
• Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
• Participates in and practices daily service basics of the brand (i.e. MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics).
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
• Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
• Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.
• Performs other duties, as assigned, to meet business needs.

Requirements

• High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

Technologies

• Marriott Guestware Program Manager

Benefits

• Relocation assistance available
• Bonus eligible