Manager, Sales Development

Twilio is seeking a Manager, Sales Development to lead the NAMER New Business SDR team within a blended product-led growth and outbound motion. This remote leadership role centers on driving net-new customer acquisition, coaching 8+ representatives, and owning regional metrics and SDR technology adoption. The compensation for this role ranges from USD 121,100 to 168,100 per year.

Responsibilities

• Lead, coach, and develop a team of 8+ reps through regular one-on-one mentoring, targeted skill development, and region-specific training to boost pipeline performance.
• Own regional performance metrics including activity, conversion rates, and pipeline contribution, using data analysis to continuously improve outreach and outcomes.
• Empower reps to master core SDR skills, from prospecting and refining account targeting to tailoring messaging for regional buyer personas and applying use cases effectively.
• Collaborate with Sales and GTM leadership to create tight feedback loops, streamline workflows, and build a consistent, high-quality pipeline generation engine.
• Drive optimized adoption of the SDR tech stack (SFDC, Outreach, ZoomInfo, LI Sales Nav, Gong) to establish repeatable, efficient workflows.
• Hire, onboard, and scale future talent while proactively addressing performance gaps and cultivating a motivated, high-accountability team culture.

Requirements

• 2+ years of Sales/SDR leadership in high-growth technology companies, with a proven track record of meeting or exceeding net-new logo pipeline targets.
• Demonstrated success in high-growth customer acquisition, with experience executing or coaching teams through product-led growth (PLG) or hybrid inbound-to-outbound motions.
• Proven ability to activate strategic ICPs by coaching reps to map platform value to high-priority, vertical-specific customer needs.
• Skilled at championing and testing AI within SDR workflows to optimize prospecting, sequencing, and research.
• Expertise in steering signal-led, high-quality outbound strategies that blend highly tailored vertical messaging with structured activity KPIs to win target accounts.
• Strong understanding of the cloud communications/SaaS industry and the ability to leverage data to optimize qualification and messaging strategies.
• Proficiency with modern SDR tech stacks (SFDC, Outreach, ZoomInfo, LI Sales Nav, Gong) and a track record of driving tool adoption to streamline workflows.
• Excellent executive presence with a demonstrated ability to analyze performance data, coach reps one-on-one, and influence stakeholders from ICs to the C-suite.

Technologies

• SFDC
• Outreach
• ZoomInfo
• LI Sales Nav
• Gong

Benefits

• health care insurance
• 401(k) retirement account
• paid sick time
• paid personal time off
• paid parental leave
• equity plan eligibility
• commissions