Sales Manager 2

Sales Manager 2 position at Marriott International, onsite in Bethesda, MD, offering USD 30 - 38 per hour and requiring an Associate's degree.

Responsibilities

• Respond to group inquiries and lead requests within established Group Sales parameters, covering Full Service and MSB with 10-99 peak room nights.
• Partner with clients to align preferences with brand standards and actively upsell each opportunity to maximize revenue and loyalty.
• Ensure timely turnover of business to the appropriate team to support quality service delivery.
• Drive customer loyalty by delivering service excellence throughout the client journey.
• Prepare business correspondence and draft contracts and related booking documents as required.
• Demonstrate robust selling skills and clear communication, with solid knowledge of property operations, food and beverage, and planning.
• Respond promptly to incoming group or catering opportunities that fall within predefined parameters.
• Refer opportunities outside the parameters to the appropriate sales associate.
• Collaborate with other sales channels to ensure coordinated, complementary, and non-duplicative sales efforts.
• Understand market dynamics, including competitors, economic trends, and supply and demand, and tailor selling strategies accordingly.
• Verify that booked business aligns with hotel parameters.
• Close opportunities that best fit property needs given current market conditions.
• Execute and support the operational aspects of booked business, including proposals, contracts, and customer correspondence.
• Transfer accurate, complete, and timely information to the property in line with brand standards.
• Understand and actively utilize company marketing initiatives and incentives to close on business.
• Implement process improvements and best practices.
• Leverage other Group Sales resources and administrative support to achieve personal and team revenue goals.
• Perform other duties as assigned to meet business needs.
• Establish coordinated sales efforts that are complementary and not duplicative.
• Drive customer loyalty through excellent service throughout the sales process.
• Serve the customer by understanding their needs and recommending features and services that best meet them.
• Build and strengthen relationships with existing and new customers to enable future bookings.
• Build and maintain strong working relationships with key internal and external stakeholders.
• Establish clear expectations for customers and properties throughout the sales process.
• Effectively resolve guest issues that arise as a result of the sales process.
• Bring issues to the attention of Property and Group Sales leadership teams as appropriate.

Requirements

• High school diploma or GED and at least two years of experience in sales and marketing, guest services, front desk, or a related professional area.
• Associate degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major; no additional work experience required.

Job Summary

• Manages inbound group inquiries and lead requests for groups within defined Group Sales parameters, including Full Service and MSB with 10-99 peak room nights.
• Works with clients to align preferences with brand needs and actively upsells each opportunity to maximize revenue and loyalty.
• Ensures proper and timely turnover of business for quality service delivery.
• Drives customer loyalty by delivering service excellence across the client experience.
• Handles business correspondence and prepares contracts and related booking documents as required.
• Demonstrates strong selling and communication skills and a solid understanding of property operations, food and beverage, and planning.

Candidate Profile

• High school diploma or GED with at least two years of experience in sales and marketing, guest services, front desk, or related area.
• Associate degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
• Two years of experience selling group business, either at a property or in a sales office.
• Knowledge of property operations and Food and Beverage (F&B).
• Knowledge of the group sales process across brands and how to close a sale.
• Team-based selling experience.
• Hospitality Management degree is preferred.

Managing Sales Activities

• Respond promptly to incoming group or catering opportunities within defined Group Sales parameters.
• Refer opportunities outside the parameters to the appropriate sales associate.
• Collaborate with area sales and on-property resources to ensure coordinated, complementary efforts.
• Understand the market landscape and how to compete effectively within it.
• Verify that booked business stays within hotel parameters.
• Close the best opportunities for the property based on market conditions and needs.
• Execute and support the operational aspects of booked business, including proposals, contracts, and customer correspondence.
• Transfer accurate information to property in line with brand standards.
• Utilize marketing initiatives and incentives to close on business.
• Implement process improvements and industry best practices.
• Leverage other Group Sales resources and administrative staff to hit revenue goals.
• Performs other duties as assigned to meet business needs.

Building Successful Relationships

• Establish coordinated sales efforts that are complementary and not duplicative.
• Drive customer loyalty through excellent service during the sales process.
• Serve customers by understanding needs and recommending the best features and services.
• Build and strengthen relationships with existing and new customers to enable future bookings.
• Maintain strong relationships with key internal and external stakeholders.
• Set clear expectations for customers and properties throughout the sales process.
• Effectively resolve guest issues arising from the sales process.
• Raise issues to Property and Group Sales leadership when appropriate.

Additional Information

• Property based sales position.
• Previous sales experience preferred.
• Must reside within 50 miles of Nashville, Tennessee.