Sr Sales Manager

Schulte Hospitality Group is looking for a Senior Sales Manager based in San Diego, CA (onsite) to help drive customer loyalty and grow group and business travel accounts. In this role, you will manage key accounts, negotiate rates and contracts, support RFP execution, and deliver consistent sales results. Compensation is USD 80,000 to 95,000 per year.

What you’ll do

• Learn the hotel brand and sales strategy, and apply it to deliver service excellence that increases customer loyalty and account share
• Build a working knowledge of hotel operations including food and beverage, guest services, and reservations
• Develop complete knowledge of and maintain adherence to company sales policies and SOPs
• Manage group or business travel accounts across assigned market segments to maximize business potential
• Negotiate group business, guest room rates, meeting room rental, and hotel services to meet or exceed hotel revenue goals
• Negotiate contracts according to company standards and obtain appropriate approvals per SOP (including airlines and major sporting events)
• Execute the seasonal RFP process annually in partnership with the GM and/or Sales Manager
• Approve rates and space release in the absence of DOS under established guidelines directed by GM, RDOS, and RDRM
• Complete solicitation, closing, and customer communications with strong documentation; maintain existing accounts using an active trace and follow-up system
• Use the sales system accurately and per SOP, including recording bookings and lost business
• Prospect for new accounts via telemarketing, appointments, site tours, cold calls, and inquiries through email, phone, and in-person interactions
• Maintain a target account list, prospect new opportunities, and share updates with DOS
• Attend property receptions, organize local area blitzes, and utilize Hotelligence to identify potential markets and accounts
• Review daily arrivals to identify new account opportunities and recognize guests tied to existing accounts
• Set seasonal promotions for targeted local accounts and Global Accounts; partner with National Sales Representatives to maximize Global Account hotel revenue
• Present to travel agencies that book or influence travel for accounts
• Establish relationships with local businesses and industry associations; monitor market trends through relationships with competitors
• Conduct tours of hotel and banquet facilities; entertain qualified potential clients per company and property policies
• Respond promptly and accurately to client requests for proposals and information
• Consistently meet or exceed sales goals, complete daily/weekly/monthly reporting as directed by DOS/GM, and support Quarterly/Annual Business and Marketing Plans and budget process
• Attend trade shows and coordinate sales trips in the local market and feeder cities as directed by DOS
• Communicate product or service issues to DOS or GM; support client-related special events
• Abide by Prime Time Selling hours, participate in the MOD program as required, and perform other assigned duties to meet business objectives

What you bring

• Outgoing personality and a professional image through appearance and dress
• Ability to collaborate with the hotel service team to deliver exceptional customer service
• Clear, concise written and verbal communication skills
• Demonstrated ability to achieve sales goals
• Proactive sales approach with assertiveness, speed, and drive
• Excellent time management skills
• Understanding of time strategy developed by Revenue Management
• Flexible work hours, including evenings, weekends, and holidays
• Minimum 2 years in hotel service role or sales experience preferred

Education

• Minimum High School education
• Post-high school education preferred

Technologies

• Hotelligence

Benefits

• Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!