Group Sales Director

Responsibilities

• Steer the department’s growth by engaging independent and multi-unit restaurants, architects, and related professionals to demonstrate the value and practicality of offered products and services.
• Drive process improvement initiatives aimed at increasing efficiency and profitability.
• Support staff by collaborating with end users to select equipment, optimize processes, or leverage services to reduce costs or enhance operations.
• Identify potential clients within the territory, with a focus on existing businesses, startups, and non-food service segments that may require equipment.
• Maintain and expand existing accounts through in person and virtual meetings, broadening product offerings such as Smallwares, Furniture, and Exhaust Systems.
• Assess client needs through observation and interviews, understanding typical requirements, and recommending products to boost productivity.
• Assist in setting up credit accounts for new clients and advise on necessary documentation.
• Participate in resolving credit issues related to returns, defective merchandise, and service problems.
• Advocate NexGen and preferred vendors, providing training and support for brand adoption.
• Protect and grow existing accounts by negotiating contracts, closing deals, and serving as a consultative resource for end users.
• Own data and analytics for the team and contribute to reporting and insights.
• Design and help implement a training program for the Foodservice Equipment team and oversee its execution.
• Train direct reports on design guidelines and industry best practices; develop cost estimates using client documentation to project production impact.
• Collaborate with the team to draft sales contracts, ensure accurate pricing, and establish discount structures.
• Match client needs to known products and stock items, considering end use, health department regulations, and multiple-use products; verify product IDs with end users when needed.
• Set clear performance goals for staff, monitor progress, realign objectives as needed, and provide development opportunities to foster growth.
• Perform other duties as assigned.

Requirements

• Minimum five years of relevant experience in sales leadership or group sales roles.
• Bachelor’s degree required.
• Ability to read and interpret safety, operating, and maintenance documents; write routine reports; and speak effectively before groups of customers or employees.
• Strong mathematical skills for calculating discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Solid reasoning and problem-solving abilities to handle practical scenarios with varying variables and interpret diverse instructions.
• Proficient PC skills with Microsoft Office Suite; experience with SAP is preferred; familiarity with AI tools is a plus.
• Proven problem-solving capabilities, including gathering and analyzing information, developing alternatives, and applying reason in challenging discussions.
• Strong customer service orientation with the ability to manage difficult situations, respond promptly to needs, solicit feedback, and meet commitments.

Technologies

• NexGen
• SAP
• Microsoft Office Suite (Word, Excel, PowerPoint)
• AI tools

Other Skills and Abilities

• Language skills: ability to read and interpret safety rules and maintenance instructions, write routine reports, and speak effectively to groups.
• Mathematical skills: ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Reasoning: capacity to solve practical problems involving multiple concrete variables and to interpret various instructional formats.
• Computer skills: proficient with PC and software tools, including Microsoft Office; SAP experience and familiarity with AI tools are advantageous.
• Problem solving: quickly identify and resolve issues; analyze information; develop alternatives; apply reason in diverse situations.
• Customer service: manage demanding client situations, respond promptly to needs, gather feedback, and fulfill commitments.