Inside Business Development Representative

Thermal Devices is seeking an Inside Business Development Representative in Mount Airy, Maryland to drive revenue growth through new business creation, stronger customer relationships, and technically grounded product solutions. This on-site role combines outbound prospecting with quote and proposal support, order processing, and disciplined ERP and CRM sales operations.

Responsibilities

• Identify and pursue new business opportunities through outbound calls, emails, and targeted follow-up.
• Build and maintain customer relationships and look for ways to expand existing accounts.
• Follow up on open quotes, projects, and sales opportunities to improve conversion and revenue outcomes.
• Assess customer needs and recommend suitable products and technical solutions.
• Collaborate with outside Account Managers to develop opportunities and support territory growth.
• Respond to customer inquiries related to industrial electric heaters, temperature controls, sensors, and related products.
• Prepare accurate quotations, bids, and proposals using customer specifications and application requirements.
• Work with manufacturers to gather technical details, pricing, product availability, and lead times.
• Provide customers with product recommendations aligned to their operational needs.
• Process customer orders and communicate order status, tracking details, and updates.
• Resolve customer questions and concerns through timely communication and coordination.
• Maintain accurate records of customers, quotes, opportunities, and sales activities in ERP and CRM systems.
• Partner with Sales, Purchasing, Customer Service, and Operations to support a positive customer experience.
• Manage multiple customer requests, quotes, and projects while maintaining accuracy and responsiveness.
• Expand technical product knowledge through manufacturer training and professional development.

Requirements

• Bachelor’s degree in a technical or business-related field (or equivalent relevant experience).
• Strong technical aptitude and the ability to understand industrial heating, temperature control, and sensor applications.
• Previous experience in inside sales, business development, technical sales, or industrial distribution preferred.
• Interest in prospecting, building customer relationships, and generating new business.
• Ability to interpret customer requirements and recommend appropriate technical solutions.
• Strong communication, problem-solving, and organizational skills.
• Ability to manage competing priorities in a fast-paced, customer-focused environment.
• Proficiency in Microsoft Office; ERP and CRM experience preferred.
• Self-motivated, detail-oriented, and comfortable working independently and collaboratively.

Technologies

• Microsoft Office
• ERP
• CRM

Benefits

• Competitive base salary of $75,000–$95,000 annually, based on experience and qualifications.
• Performance-based bonus opportunities.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and company-paid holidays.
• Product training, professional development, and career advancement opportunities.
• Collaborative, team-oriented work environment.

Work Environment

This full-time position is on-site at the Mount Airy, Maryland location. The role includes frequent computer and telephone use, along with occasional walking, standing, and light lifting.