Inside Sales Manager

Kept Companies Inc is seeking a seasoned Inside Sales Manager to build and lead a high-performing inside sales organization. The role oversees both outbound B2B and inbound B2C activities across facility maintenance services, with a focus on revenue growth, improved close rates, and a culture driven by performance.

Responsibilities

• Identify, hire, onboard, and develop inbound B2C and outbound B2B inside sales representatives.
• Direct daily sales activities, including call coaching, pipeline reviews, and performance management.
• Set clear performance expectations and ensure accountability to individual and team sales goals.
• Mentor representatives to become consistent, high-performing contributors.
• Manage outbound prospecting efforts targeting commercial clients such as retail, industrial, fleet operators, and facility operators.
• Oversee inbound lead conversion for residential and small commercial customers.
• Collaborate with marketing and operations to ensure effective lead handoff and a positive customer experience.
• Identify opportunities to improve conversion rates, average deal size, and recurring revenue.
• Design and implement incentive and motivational programs that drive sustained goal attainment.
• Foster a competitive, constructive, and results-oriented sales culture.
• Track and report key KPIs including activity levels, close rates, forecast accuracy, and revenue performance.
• Document and refine sales processes, scripts, and onboarding programs.
• Leverage CRM tools to maintain pipeline visibility and accurate forecasting.
• Ensure data accuracy, compliance, and consistent execution of sales best practices.

Requirements

• 3–5+ years of experience leading an inside sales or call-center sales team.
• Proven experience managing both outbound B2B and inbound B2C sales motions.
• Demonstrated success hiring, training, and scaling inside sales representatives.
• Strong background in building incentive programs and driving performance through motivation.
• Experience selling services or solutions with recurring revenue and/or project-based pricing.
• Comfort managing activity-based sales teams with defined KPIs.
• Proficiency with CRM systems and sales performance reporting.

Technologies

• CRM systems

Benefits

• Dental insurance
• Health insurance
• Vision insurance
• 401K

What We Offer

• Competitive base salary plus performance-based bonuses, 55,000 to 60,000 USD per year plus bonus
• Opportunity to build and lead a growing inside sales organization
• Strong product portfolio with broad market appeal across B2B and B2C segments
• Supportive leadership team focused on growth and long-term success
• Career advancement opportunities within a stable, established organization