Sales Manager

The Sales Manager at Sonesta Miami Airport executes the hotel's sales strategy, builds account- and segment-based plans, and collaborates with the DOS and regional leadership to drive occupancy, ADR, and market share, including extended-stay revenue strategies.

Responsibilities

• Deliver on the Sonesta Service promise in all interactions with guests and clients.
• Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service among hotel associates.
• Develop new accounts, maintain existing accounts, and implement sales strategies to meet revenue goals and maximize hotel profits while sustaining guest satisfaction.
• Build and maintain relationships with key clients to generate extended-stay room sales.
• Regularly sell hotel rooms through direct client contact.
• Partner with the hotel DOS and Regional Sales Director to maximize RevPAR opportunities in the local market.
• Achieve budgeted revenues and personal/team sales goals, maximizing profitability in all areas of responsibility.
• Produce regular reports and sales forecasts.
• Identify operational issues affecting marketing activities and overall sales performance; collaborate with department heads on solutions.
• Create and implement hotel-level tactical sales plans that drive incremental occupancy, raise average rates, and increase business volume during off-peak periods.
• Enhance the hotel’s image within the local community.
• Deliver sales activities to ensure actual sales exceed the established revenue plan.
• Analyze current and potential market and sales trends; coordinate activities to maintain and grow revenue and market share.
• Coordinate with other hotel departments to facilitate services agreed upon for prospective clients.
• Develop and maintain positive relationships with local community officials and groups.
• Act as Manager on Duty as required.
• Attend Evening Social and Breakfast events as a representative of management to prospect for additional sales leads.
• Ensure compliance with federal, state, and local health, safety, and alcohol service laws.
• Perform other duties as assigned.

Requirements

• Hotel experience: 2 years required
• Sales experience: 3 years required
• Fluent English (reading, writing, speaking); additional languages beneficial
• Professional verbal and written communication skills
• Mathematical proficiency including budgeting, profit/loss concepts, percentages, and variances
• Strong problem solving, reasoning, motivation, organizational, and training abilities
• Experience with Microsoft Office and Opera systems preferred
• Ability to travel, including some overnight travel
• Valid driver’s license required
• Physical requirements: frequently standing, bending, climbing, kneeling, and moving about the facility
• Carrying, lifting, or pulling items weighing up to 25 pounds; frequent handling of objects and equipment

Technologies

• Microsoft Office
• Opera

Job Details

• Job Type: Full-time
• Salary: From $60,000 per year
• Location: Miami, FL onsite

Benefits

• Medical, dental, and vision coverage
• Health Savings Account with company match
• 401(k) retirement plan with company match
• Paid vacation and sick leave
• Employee discounts at Sonesta hotels
• Educational assistance
• Paid parental leave
• Company-paid life insurance
• Company-paid short term and long term disability insurance
• Employee perks and discounts
• Hospital indemnity coverage
• Critical illness insurance
• Accident insurance
• Flexible spending accounts
• Tuition reimbursement
• Vision insurance