Sales Manager

Infinity is hiring an Outbound B2B Sales Manager in Bingham Farms, MI (onsite). This role is built for a results-driven leader who wants to coach an outbound sales team, partner closely with clients, and use performance data to drive measurable revenue impact in the BPO/contact center industry. Compensation is $50,000 to $60,000 per year.

Responsibilities

• Develop and execute outbound sales strategies to achieve and exceed revenue targets.
• Lead, mentor, and manage a team of outbound sales representatives, building a high-performance culture.
• Supervise performance expectations through direct management and consistent follow-through.
• Provide regular coaching, training, and professional development to improve sales effectiveness.
• Build and maintain strong client partnerships to ensure the contact center aligns with client goals and delivers measurable outcomes.
• Collaborate with clients to optimize sales strategies and improve conversion rates.
• Use data analytics to monitor sales performance, delivering regular reports and insights to senior management.
• Track individual and team performance using KPIs, dashboards, and reports, and implement corrective actions as needed.
• Work with other departments to align efforts and support sales initiatives.
• Ensure sales processes meet company standards and compliance guidelines through regular call monitoring and feedback sessions.
• Identify inefficiencies in outbound sales workflows and implement improvements to increase productivity and revenue.
• Address team challenges, resolve conflicts, and foster a positive, high-energy work environment.
• Partner with senior management to align team goals with overall business objectives and contribute to strategic planning.
• Establish clear performance goals for sales representatives and hold the team accountable for results.
• Foster a competitive, high-performance culture that supports collaboration, innovation, and continuous improvement.

Requirements

• At least 3 years of B2B sales management experience, with a proven track record in the BPO or call center/contact center industry.
• Demonstrated ability to lead and motivate a sales team to achieve and surpass targets.
• Strong data analysis skills to assess performance and inform strategic decisions.
• Excellent verbal and written communication skills, including the ability to present effectively to clients and internal stakeholders.
• Bachelor’s degree in Business, Marketing, or a related field (preferred).
• Relentless drive to achieve results and meet objectives.
• Strong desire to outperform competitors and lead in the industry.
• Ability to leverage data to guide strategy and improve performance.
• Flexibility to adjust strategies in a dynamic market environment.

Compensation

$50,000 to $60,000 per year

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10 pounds, if necessary.