Business Development Manager

ATC DRIVETRAIN LLC is seeking a Business Development Manager in Farmington Hills, MI (onsite) to strengthen customer relationships and drive revenue growth. This role sits at the center of customer communication, order and pricing coordination, and long-term account development, with a clear focus on safe operations, continuous improvement, and meeting internal and external expectations.

Responsibilities

• Direct day-to-day coordination between ATC and existing plus potential customers to support sales, customer service, order posting, pricing, billing, core tracking, and on-time delivery
• Ensure customer demands and expectations are communicated across the organization and lead resolution of business-related issues
• Maintain stable customer relations through frequent customer contact and a high level of customer interface
• Promote expanded business opportunities by identifying potential needs ATC can fulfill through performing core essential duties
• Support customer satisfaction by addressing complaints and problems promptly
• Develop and implement strategies to secure current business and attract new business
• Present and recover cost increases from the customer
• Work with ATC and customer accounting offices to ensure full and timely payments
• Coordinate backorder meetings between ATC and the customer as needed
• Monitor customer satisfaction through surveys and other feedback mechanisms
• Negotiate and maintain long-term customer contracts and agreements
• Adhere to policies, procedures, and instructions of the Quality and Materials systems
• Recommend improvements to production methods, equipment performance, and product quality
• Contribute to a safe, accident-free work environment and support continuous improvement (never accepting mediocrity)
• Recommend process improvements, facilitate problem solving, and foster teamwork across functions
• Create a positive environment that supports an engaged workforce, listens to employee concerns, and takes appropriate action
• Exhibit urgency in achieving goals and objectives, accept responsibility for self and team performance, and pursue learning and self-development
• Treat employees and customers with respect in every interaction and remain approachable and visible

Requirements

• Bachelor’s degree (B.A.) from a four-year college or university, or minimum five years related experience, or an equivalent combination of education and experience
• Fluent English language skills are mandatory
• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and presentations; effectively present information and respond to questions from customers, internal stakeholders, and the general public
• Ability to apply mathematical concepts including probability, statistical inference, fractions, percentages, ratios, proportions, and fundamentals of plane and solid geometry and trigonometry
• Ability to solve practical problems with limited standardization and interpret instructions provided in written, oral, diagram, or schedule form
• Very proficient with the Microsoft suite, including ability to create complex spreadsheets and PowerPoint presentations
• Solid working knowledge of Salesforce, Power BI, Epicor or other CRM systems required

Technologies

Microsoft suite of products, PowerPoint, Salesforce, Power BI, Epicor, and CRM systems