Manager, Sales Development

Twilio is looking for a Manager of Sales Development to architect and scale a hybrid outbound SDR team servicing the NAMER and LATAM regions from a remote work setup. The role centers on driving net-new customer acquisition and building a high-quality pipeline while coaching reps and refining regional performance through data-driven leadership. The position offers a salary range of USD 121,100 to 168,100 per year and requires a minimum of 2 years in sales or SDR leadership.

Responsibilities

• Lead, coach, and develop a hybrid team of 8+ reps through regular 1:1 mentoring, tactical skill alignment, and localized training to elevate pipeline performance, with an initial focus on supporting 4 LATAM reps.
• Own regional team performance metrics (activity, conversion rates, and pipeline contribution) across NAMER and LATAM, leveraging data analysis to continuously optimize outreach strategies and business outcomes.
• Empower reps to master core SDR skillsets, including prospecting, refining account targeting, tailoring messaging for diverse regional buyer personas, and applying use cases effectively.
• Collaborate cross-functionally with regional Sales and GTM leadership to establish tight feedback loops, streamline workflows, and build a consistent, high-quality pipeline generation machine.
• Drive optimized adoption of the SDR tech stack (SFDC, Outreach, ZoomInfo, LinkedIn Sales Navigator, Gong) to construct repeatable, efficient workflows.
• Hire, onboard, and scale future talent while proactively managing performance gaps and cultivating a highly motivated, high-accountability team culture.

Requirements

• 2+ years of Sales or SDR leadership in high-growth tech companies, with a proven track record of meeting or exceeding pipe generation targets.
• Demonstrated success in high-growth customer acquisition, with experience coaching teams through product-led growth (PLG) or hybrid inbound-to-outbound motions.
• Deep expertise in the LATAM market, including localized selling strategies, cultural nuances, and regional business best practices.
• Skilled at championing and testing AI utilities within SDR workflows to optimize prospecting, sequencing, and research.
• Expertise in steering signal-led, high-quality outbound strategies that blend tailored messaging with structured activity KPIs to capture target accounts.
• Strong understanding of the cloud communications/SaaS industry and the ability to leverage data to optimize qualification and messaging strategies.
• Proficiency with SDR tech stacks (SFDC, Outreach, ZoomInfo, LinkedIn Sales Navigator, Gong) and a track record of driving tool adoption.
• Excellent executive presence with a demonstrated ability to analyze data, coach reps 1:1, and influence stakeholders from ICs to the C-suite.
• Fluency in Spanish or Portuguese is required, with a preference for Spanish.

Technologies

• SFDC
• Outreach
• ZoomInfo
• LinkedIn Sales Navigator
• Gong

Benefits

• Competitive pay
• Generous time off
• Wellness leave
• Health insurance
• Paid sick time
• Paid personal time off
• Paid parental leave
• 401(k) retirement account
• Equity plan eligibility
• Commissions

Travel

We value connections with customers and colleagues; occasional travel may be required to participate in in-person project or team meetings.

Application deadline information

Applications for this role are intended to be accepted until August 20, 2026, but may change based on business needs.

See yourself at Twilio

Join the team as Twilio’s next Sales Development Manager.