Senior Sales Manager – Americas Resident Shows

The Senior Sales Manager, Americas Resident Shows will lead group and distribution sales for Cirque du Soleil resident show productions across the Americas. Reporting to the Director of Marketing & Sales, this role is responsible for revenue, attendance, and channel growth while managing sales leaders and coordination across multiple markets.

Key Responsibilities

• Develop and execute group and distribution sales strategies aligned with annual business plans, market conditions, and portfolio revenue goals.
• Own monthly, quarterly, and annual targets; monitor sales pace, pipeline coverage, conversion, account productivity, and partner performance, and implement corrective action when needed.
• Translate portfolio objectives into clear team goals, account priorities, outbound activity expectations, partner strategies, and measurable deliverables.
• Lead a high-volume outbound group sales program and coach the team through the full sales cycle while maximizing inbound leads, referrals, and existing accounts.
• Build senior relationships with key group accounts and drive market visits, trade shows, familiarization tours, and client initiatives to generate leads and revenue.
• Lead commercial strategy and account growth across online travel agencies, wholesalers, tour operators, ticketing platforms, resellers, API-connected partners, and other distribution channels.
• Identify, evaluate, negotiate, contract, and onboard new distribution partners in collaboration with Legal, Finance, Revenue Management, Ticketing, Marketing, Digital, and Technology.
• Oversee partner launches and integrations, including testing, ticketing setup, content, inventory access, marketing support, and ongoing account management to ensure accurate platform representation.
• Partner with Revenue Management on pricing, inventory, allocations, commissions, offers, and packaging strategies to drive conversion while protecting price and brand integrity.
• Analyze sales, channel, customer, and market data; lead forecasting, pipeline reviews, performance reporting, budget planning, and executive-ready business updates.
• Set team goals and run regular coaching and performance reviews using Salesforce data to reinforce disciplined prospecting, forecasting, follow-up, and opportunity ownership.
• Allocate resources across markets and channels, establish consistent portfolio-wide practices, and support recruitment, onboarding, succession planning, and professional development.
• Act as the senior sales liaison across internal teams, show operations, property partners, Disney, and other market-specific stakeholders.
• Represent Cirque du Soleil at client meetings, partner reviews, trade shows, industry events, and market visits, and lead special projects as assigned.

Reporting and Team Scope

• Reports to the Director of Marketing & Sales.
• Primary responsibility for Cirque du Soleil resident show productions in the Americas, including Las Vegas, Orlando, and Hawai'i.
• Oversees Group Sales Managers, Distribution Sales Managers, and the Sales Coordinator.

Required Qualifications

• Bachelor's Degree in Business, Sales, Marketing, Hospitality, Communications, Tourism, or a related field, or an equivalent combination of education and experience.
• At least 8 years of progressive sales experience in sports, entertainment, hospitality, attractions, tourism, or travel, including at least 3 years leading people or a multi-market sales function.
• Proven success building outbound sales programs, developing qualified pipelines, and managing large books of business while consistently meeting or exceeding revenue targets.
• Strong knowledge of group sales, account management, contract negotiation, partner onboarding, commission structures, pricing, inventory, and forecasting.
• Experience developing high-performing teams across multiple markets or channels supported by strong analytical skills and data-driven action planning.
• Excellent negotiation, presentation, relationship-building, and written and verbal communication skills in English.
• Proficiency in Microsoft Office and Salesforce (or another CRM platform).
• Working knowledge of ticketing and distribution technology such as Outbox, NLIVEN, Ticketmaster, API integrations, or comparable systems is strongly preferred.
• Ability to lead through influence, manage multiple priorities and stakeholders, travel regularly, and work occasional evenings or weekends for business needs.
• Must reside in, or be able to relocate without assistance to, Las Vegas, Nevada, and be available to travel regularly to supported markets including Orlando and Hawai'i.
• Verification of the right to work in the United States for Cirque du Soleil Entertainment Group, demonstrated by completion of Form I-9 upon hire and submission of acceptable documentation verifying identity and work authorization.

Technologies

• Salesforce
• Microsoft Office
• Outbox
• NLIVEN
• Ticketmaster
• API integrations

Location

Las Vegas, NV (onsite)