Business Development Manager

Responsibilities

• Pinpoint and cultivate promising B2B accounts across designated markets, industries, segments, and hotel priorities.
• Build comprehensive account intelligence, including key contacts, buyer needs, travel patterns, sourcing behavior, competitive landscape, business potential, and next steps.
• Implement proactive prospecting plans leveraging internal and external tools, market data, customer insights, and hotel priorities.
• Generate new demand and secure Hyatt's inclusion in relevant group, transient, extended stay, project, and other sourcing opportunities.
• Support revenue generation for new openings, conversions, focus hotels, emerging markets, and the Essentials/select-service portfolio, as assigned.
• Engage clients through direct outreach, introductory presentations, market visits, networking events, sales blitzes, trade shows, and industry functions.
• Apply analytics and market intelligence to prioritize activities, assess account potential, and identify higher-value opportunities.
• Collaborate with hotel sales teams, owners, operators, and internal stakeholders to align business development activity with hotel needs and commercial priorities.
• Document activity, account intelligence, referrals, and next steps in Hyatt systems with disciplined CRM usage and follow-through.
• Manage qualified opportunities or newly developed accounts through appropriate transitions to Hyatt Sales Force, National Account Team, Core Account Team, or hotel owner as applicable.
• Contribute to special initiatives and cross-functional projects that enhance business development focus areas and support broader National Sales priorities.

Requirements

• 5+ years of hotel sales experience or equivalent in business development, hospitality sales, or customer-facing commercial roles.
• Strong sales knowledge and proven experience in transient, group, or extended stay segments.
• Demonstrated ability to prospect, qualify, and develop new B2B relationships.
• Strong commercial acumen with the ability to evaluate account potential, prioritize activity, and map customer needs to Hyatt solutions.
• Excellent verbal and written communication skills, including presentations, follow-up, and customer-facing storytelling.
• Proven capability to build relationships with customers, hotel teams, operators, owners, and internal stakeholders.
• Strong organization, follow-through, productivity, and CRM discipline.
• Proficiency with Microsoft Office Suite.
• Ability to work independently and manage competing priorities in a remote or distributed team environment.

Technologies

• Cvent
• Cvent Transient
• HopSkip
• Concur
• GetThere
• Lanyon/RFP tools
• Knowland
• Amadeus Hotelligence
• Agency360
• LinkedIn Sales Navigator
• Hyatt's Envision sales software
• Microsoft Office Suite
• CRM

Benefits

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

How We Care For Our People

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match