Customer Sales Manager

The Customer Sales Manager role at American International Transportation, Inc. places you at the helm of a growing Customer Sales team, driving new business, strengthening client relationships, and delivering revenue growth within a fast-paced freight brokerage. Based onsite in Kentwood, Michigan, this position centers on leading a team to pursue opportunities in transportation and logistics, with a particular emphasis on food and beverage accounts, while guiding strategic sales initiatives across the organization.

Responsibilities

• Prospect, develop, and close new business opportunities in the transportation and logistics market, focusing on food and beverage customers.
• Lead, coach, and mentor a team of Customer Sales Representatives, promoting accountability, urgency, and continuous improvement.
• Engage via multiple channels—including phone, networking, and email—to establish and maintain dialogue with key decision makers.
• Design and execute strategies to achieve defined sales goals and initiatives.
• Manage and report on the sales pipeline, including forecasting revenue on a 30-60-90 day horizon.
• Prepare RFQs and bids to compete for business within assigned accounts.
• Set, monitor, and report on sales KPIs, quotas, and performance metrics for the customer sales team.
• Model high outbound activity by prospecting, networking, emailing, and meeting with customers to drive results.
• Generate revenue by actively prospecting, engaging, and cultivating long-term relationships with shippers, manufacturers, and key decision-makers while promoting AITI’s freight brokerage and logistics solutions.
• Demonstrate a solid understanding of the freight sales process and market-penetration strategies by building rapport with potential customers.
• Travel as needed to meet with prospects and customers, and to train or lead Sales Representatives.
• Perform additional duties as required by the business.

Requirements

• 3+ years of proven experience in the transportation or logistics industry.
• 2+ years in a strategic leadership or sales role directly supervising employees.
• Ability to travel approximately 10-20% of the time.
• Proven ability to analyze data and translate results into actionable insights and solutions.
• Experience with an ERP/CRM system, Microsoft Office, or transportation software.
• Excellent written and verbal communication skills with a customer service mindset.
• Strong sense of integrity and the ability to multi-task in a fast-paced environment.
• A sense of urgency in resolving customer questions and concerns.
• A genuine passion for professional selling and people leadership.
• Candidates with a proven track record of success and an established book of business are preferred.

Technologies

• ERP/CRM system
• Microsoft Office
• Transportation Software

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Paid time off
• Paid holidays
• 401k with a 4% match (Roth and Traditional options)
• Strong leadership support and clear opportunities for career growth
• Fast-paced, team-oriented, multi-branded environment experiencing stable and rapid growth
• Opportunity to make a direct impact within a growing freight brokerage and 3PL operation
• Health savings account

Company overview

American International Transportation, Inc. offers a unique opportunity to join a professionally run, high-performing organization at the forefront of transportation and logistics. With more than 27 years of industry expertise, the company is self-funded, providing stability, reliability, and sustained growth. AITI is backed by a leadership team that delivers strong support to both operations and personnel, leveraging deep relationships with hundreds of carriers and brokers nationwide to provide high-quality transportation services at competitive prices. The team emphasizes value through reliable service, innovative solutions, flexible thinking, and unparalleled customer care, operating within a Family of Companies that generates synergies while maintaining independent operations to drive efficiency and cost savings for customers, enabling just-in-time distribution across 48 states.

Experience

Logistics/Transportation Sales: 3 years (Required).

Ability to commute

Kentwood, MI (Required)

Work location

In person

Application question

• Do you currently have an established network, customer base, or book of business that could contribute to your success and create an immediate impact in this role?