Sales Manager - Business Banking Digital Sales

Join a team built around coaching, accountability, and measurable customer outcomes. This hybrid role leads a digital sales team handling inbound customer inquiries across call, web, and chat, guiding each interaction through to booked accounts and revenue growth. You will help shape a high-performing culture with clear operating rhythms, pipeline mastery, and sales discipline, while developing tools and technology that improve responsiveness and sales pace.

What you’ll do

• Lead a digital sales team of 12, engaging and responding to inbound customer sales inquiries via inbound call, web, and chat to drive successful sales outcomes.
• Operate as a collaborative sales leader and performance coach, building a high-performing culture and developing team sales acumen, discipline, and pipeline mastery.
• Serve as a single, accountable revenue owner for digital sales performance.
• Own the full funnel, guiding buyers from first inquiry through to a booked account.
• Set clear sales goals and hold the team accountable to outcomes (not only activity).
• Coach and develop the team using enablement, playbooks, and structured feedback.
• Ensure seamless handoffs between digital and human touchpoints across the customer journey.
• Build customer-focused culture, standards, and operating rhythms that support consistent sales excellence.
• Develop and maintain profitable customer relationships that support retention and growth.
• Monitor market trends and competitor activity to inform sales strategy.
• Track performance with metrics including booked accounts and revenue, inbound conversion, and team responsiveness.
• Explore and adopt new tools and technology to improve responsiveness and sales pace.

Qualifications

• Typically a Bachelor’s degree, or equivalent work experience.
• Typically 3+ years of sales management experience.

Preferred experience

• Advanced knowledge of sales strategies and new business development.
• Experience leading combined sales and support functions.
• Knowledge of banking products, operations, and current market trends.
• Comfort adopting new tools and technology to improve sales and service.
• Strong coaching skills, leadership presence, and a growth mindset.
• Effective verbal and written communication and customer-relations skills.
• Strong ownership and ability to partner cross-functionally while making sound independent decisions.
• Proven people leadership experience managing sales and/or customer-support teams.
• Demonstrated record of owning revenue targets and delivering measurable results.
• Experience in digital, virtual, or inside sales and inbound demand conversion.

Compensation and work arrangement

Pay range: USD 119,765 - 154,990 per year (posting also reflects a pay range of $126,810.00 - 154,990.00).

Location: Chicago, IL (hybrid). This role requires working from a U.S. Bank location three (3) or more days per week.

Posting may be closed earlier due to high volume of applicants.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Compliance and eligibility

• U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories.
• U.S. Bank will consider qualified applicants with arrest or conviction records for employment.
• Background checks are conducted consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance.
• U.S. Bank conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA).
• Depending on the position, additional requirements may apply (including FINRA, NMLS registration, Reg Z, Reg G, OFAC, NFA, FCPA, Bank Secrecy Act, SAFE Act, and other federal guidelines).
• Applicants must be able to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.