The Sales Development Representative role is based in Nashville, Tennessee, operating in a hybrid remote capacity. The position focuses on prospecting, qualifying, and managing a multi-channel sales pipeline while partnering with account executives to drive pipeline generation and deliver exceptional customer experiences.
Responsibilities
- Manage a personal pipeline of prospects from initial outreach through qualification.
- Execute outbound prospecting strategies using phone, email, social media, and events.
- Respond to inbound leads with urgency, conducting deeper qualification conversations.
- Research accounts to understand key stakeholders, challenges, and buying signals.
- Collaborate with account executives to develop account-specific entry strategies.
- Schedule and participate in prospect meetings or demos, ensuring smooth handoffs. Track activity, conversion rates, and pipeline health in the CRM.
- Use AI-powered tools and market data to prioritize outreach and craft personalized messaging.
- Achieve and exceed monthly and quarterly pipeline generation targets. Provide feedback to marketing on lead quality and campaign performance.
Requirements
- Ability to commute to and work in our Nashville, TN office.
- A bachelor’s degree is preferred.
- 2+ years of experience in sales development, lead generation, or inside sales.
- Track record of consistently achieving or surpassing lead-to-opportunity conversion targets.
- Familiarity with account-based marketing (ABM) strategies.
- You have strong communication and discovery skills, with experience engaging prospects across multiple channels.
- Proven success in meeting or exceeding prospecting or pipeline generation targets. Ability to research accounts, uncover prospect needs, and tailor messaging accordingly.
- A growing proficiency in applying AI and analytics to refine prospecting, improve conversion, and manage pipeline health.
- Experience working with CRM tools (Salesforce.com preferred) and sales engagement platforms.
- Strong organizational and time management skills to balance prospecting volume with quality.
- Ability to collaborate effectively with account executives and marketing teams.
- Must reside in the United States and have a valid U.S. address for residence.
- Deliver expert customer experiences with a smile.
Technologies
- Salesforce.com
- AI-powered tools
Benefits
- Base salary range: USD 16.35 - 18.56/hr plus incentives aligned with performance.
- Medical, dental, and vision insurance.
- Comprehensive Employee Assistance Program (EAP).
- 401(k) retirement plan.
- Paid time off and holidays.
- Paid training days.
- DailyPay enrollment option to access pay early.
- Company networking opportunities with organized groups such as Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more.
- Health and wellness programs.
- Mentorship programs.
- Modern, state-of-the-art office setting.
- Programs and events supporting diversity, equity, inclusion, global citizenship, sustainability, and community support.
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, and #MyOneEarthPromise.
A NEW CAREER POWERED BY YOU
Are you seeking a career change with a forward-thinking global organization that prioritizes people, inclusion, and belonging? The company earns recognition for workplace excellence and career growth, making a Sales Development role at Concentrix an attractive next step.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This position offers opportunities to reimagine a career path with comprehensive training, technology, and ongoing support. Notably, a large share of managers and leaders have been promoted from within, and free learning and leadership development programs are provided to support your progression.
YOUR QUALIFICATIONS
- Ability to commute to and work in our Nashville, TN office.
- A bachelor’s degree is preferred.
- 2+ years of experience in sales development, lead generation, or inside sales.
- Track record of consistently achieving or surpassing lead-to-opportunity conversion targets.
- Familiarity with account-based marketing (ABM) strategies.
- Strong communication and discovery skills, with experience engaging prospects across multiple channels.
- Proven success in meeting or exceeding prospecting or pipeline generation targets. Ability to research accounts, uncover prospect needs, and tailor messaging accordingly.
- Growing proficiency in applying AI and analytics to refine prospecting, improve conversion, and manage pipeline health.
- Experience with CRM tools (Salesforce.com preferred) and sales engagement platforms.
- Strong organizational and time management skills to balance prospecting volume with quality.
- Ability to collaborate effectively with account executives and marketing teams.
- Must reside in the United States and have a valid U.S. address for residence.
- Deliver expert customer experiences with a smile.
COMPETENCIES FOR SUCCESS
- Accountability (Proficient): Own your pipeline and deliver on targets consistently.
- Effective Communication (Proficient): Craft persuasive outreach and discovery conversations.
- Customer Focus (Competent): Align qualification with prospect needs and sales objectives.
- Collaboration (Proficient): Partner effectively with account executives to drive conversion.
- Resilience, Curiosity & Adaptability (Proficient): Adjust outreach strategies to improve outcomes.
- Diagnostic Information Gathering (Competent): Conduct deeper discovery to uncover buying signals.
- Time Management (Proficient): Balance multiple outreach campaigns with consistent quality.
- Technology & Data Fluency (Competent): Leverage CRM, AI, and engagement tools to drive efficiency.
- Commercial Awareness (Competent): Understand industry trends and competitive dynamics to position outreach effectively.
WHAT’S IN IT FOR YOU
- The base salary range is USD 16.35 - 18.56/hr plus incentives aligned with performance. Actual salaries vary by location, qualifications, skills, education, experience, and competencies.
- Medical, dental, and vision insurance.
- Comprehensive Employee Assistance Program (EAP).
- 401(k) retirement plan.
- Paid time off and holidays.
- Paid training days.
- DailyPay enrollment option to access pay early.
- Networking opportunities with groups such as Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more.
- Health and wellness programs.
- Mentorship programs.
- Modern office with advanced technologies and a collaborative team.
- Programs supporting diversity, equity, inclusion, global citizenship, sustainability, and community support.
- Celebrations for events such as Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, and #MyOneEarthPromise.
REIMAGINE THE BEST VERSION OF YOU
If you are seeking a forward-looking role with a global organization that prioritizes people and inclusion, this is a compelling place to grow. Concentrix has earned recognition for workplace excellence and career development, making this an appealing next step.
JOB AVAILABILITY
This position is currently open to immediate hire. The organization is seeking to fill the role as soon as possible, with an application deadline of May 4, 2026.
